SafetyTrack Support

SafetyTrack · Powered by HHnextGen

SafetyTrack is a business compliance management app for authorised users of participating organisations.

If you need help accessing your account, please contact your organisation administrator or SafetyTrack support.

Contact Support

Email Support

For account queries, technical issues, and general support

support@hhnextgen.co.uk

Privacy & Data Requests

GDPR requests, data access, deletion, or privacy concerns

privacy@hhnextgen.co.uk

Common Help Topics

I cannot log in

I cannot see my business or site

I cannot access my account

I cannot access a module

Reports or PDFs are not opening

Camera or QR scanning is not working

I need help with account permissions

For any of the above, email support@hhnextgen.co.uk with your name and account email address.

For Account Access Issues

Your organisation administrator manages authorised user access. If you cannot access SafetyTrack, please contact your organisation administrator or SafetyTrack support.

If you are the administrator and cannot access the platform, contact support@hhnextgen.co.uk.

Response Times

Critical Issues

Service unavailable or data loss

Within 4 hours

General Support

Feature queries and account help

Within 1 business day

Privacy Requests

GDPR / data subject requests

Within 30 days (legal requirement)

SafetyTrack is provided by SafetyTrack.